60-Day Return Period
The Flight Attendant Shop will accept returns of un-used merchandise up to 60 days from the purchase date. After 60 days, all sales are final.
Returned merchandise that is not in new condition, missing parts and/or literature, missing or damaged packaging may be assessed a 30% or $30 restocking fee, whichever is less. The Flight Attendant Shop reserves the right to not accept returned merchandise that is not in like-new condition.
Defective merchandise, discovered within the 60-day window, may be returned, provided that the manufacturer's warranty applies or if the merchandise was damaged in transit. Do not contact the shipping company, they will only direct you to contact us. After 60 days, defective merchandise should be directed to the product manufacturer for warranty service.
If your original order was shipped by UPS, or if it was a large package shipped via Priority Mail, then you are eligible to receive a return shipping label provided by the Flight Attendant Shop. Simply request an RMA and we will email a UPS return label to you. Print it out and drop the package off at a UPS Store or hand it to a driver. A refund of the price of the merchandise minus the original shipping cost will be issued when we receive the return. If your order was shipped via free UPS Ground, the shipping cost (paid by The Flight Attendant Shop) of the original shipment (listed on your invoice and at checkout) will be deducted from the refund amount. Shipping luggage is very expensive because of the size of the boxes. We ask that the customer share in this expense when the merchandise is returned. If you choose to make your own arrangements for return shipping, we will include original shipping costs in the refund if there were any.
Get an RMA Number
Fill out our RMA form below to get an RMA number or call 877-764-7251.
Return merchandise to:
The Flight Attendant Shop
5641 Vincent Ave S
Minneapolis, MN 55410
For your protection, it is highly recommended that merchandise be returned via a reliable shipper with tracking capability.
Credit will be issued within 7 days of receiving the return and applied to the account used to make the purchase.
**If you are returning small items (pins, luggage tags, wheels, etc.) then you do not need an RMA number. Simply mail the items back via first class mail and a refund will be issued when received. Try to include a copy of your invoice.
If you want to return an item and exchange it for a different item, please complete the RMA process for your return and place a new order for the merchandise you want.