Our warranty policy is simple and clear to increase customer satisfaction. We guarantee our products free of defects due to materials or workmanship and will repair or replace the item at our expense during the warranty period, provided that it is used for its intended purpose. The warranty period for our Vortex Rollerbag is 3 years from date of purchase, and 2 years on all other products.
This warranty does not cover what we consider normal wear and tear or abuse. Should you have damage caused by airline baggage handlers, or other accidental damage, this will not be covered under our warranty, but please contact us for a solution that you are happy with.
As you know all parts on the Vortex Rollerbag are replaceable. All you need is a screwdriver and a pair of pliers. During the warranty period we repair or replace all parts that have any defects in workmanship or materials. Our warranty does not cover normal wear and tear from every day use. If your Vortex Rollerbag is still under the 3 year warranty: You must contact us before returning your bag at firstname.lastname@example.org for a return authorization.