Frequently Asked Questions

What payment methods do you accept?

Currently, we take MasterCard, Visa, American Express and Discover Card. Customers may also pay using PayPal.

Why should I order from The Flight Attendant Shop?

When you place your order with us, you know the items are in stock and will be shipped as soon as the same day. No multi-day order processing or backordering.

How can I track my order?

First, check your email. You should receive an email from ShipStation, our shipping software platform, with tracking information as soon as your order ships. Check your spam folders if you don't see it in your inbox.

If you have an account, you can also track your order by clicking on My Account in the upper right corner, logging into your account, clicking on the order you want to track, and finally clicking the tracking number on the order.

What is your return policy?

We have a very generous 60-day return policy for unused merchandise. Click on the Returns tab in the About section at the top of the page for more information.

Why can't I log in to my account?

Did you check out as a guest? If you checked out as a guest, and did not create an account after checkout, then you do not have an account in which to log in. Click on "Account" at the top of the page. Where it says, "Don't have an account? Create one here," click on "Create one here." Do not click on "Forgot Password?" if you never created one in the first place. If you are having trouble with account creation or a password reset, send us an email for further assistance.

Do you have "airline prices" for the products you sell?

We strive to bring you the best prices on the products that you need. Most products are discounted off of the MSRP. If a product has an airline price set forth by the manufacturer, then we ask for your employment information in order to see the discounted price in your cart. Some, but not all, FlightCrew5 merchandise will require you to enter your employment data in order to put the item into your cart at the airline price. You only need to do this once, then all items that require this information will automatically go into your cart at the airline price if there is one.

Why do I need to enter my airline and employee number in order to see the "airline price" for some products?

Some items have strict pricing guidelines set forth by the manufacturer. In these cases, we will show to the general public the lowest price that we are allowed. By proving that you are an airline employee, you may see the product in your shopping cart at the "airline price".

***The Flight Attendant Shop does not share or use this information other than to help verify that a customer is an airline employee for the purposes of adhering to manufacturer pricing policies.

Are there physical Flight Attendant Shop retail stores?

No. The Flight Attendant Shop is an online only merchant. Our shipping address is for shipping only.

Is there a Flight Attendant Shop catalog?

No. This website serves as our product catalog. Please call or email if you have additional questions about certain products.

Why don’t you have more airline specific merchandise?

The airline specific merchandise that we do sell comes from manufacturers who pay royalties to the airlines for using their intellectual property. We try not to run afoul of the airlines' intellectual property departments.

How do I get a coupon or gift certificate?

It should be noted that we rarely offer coupons/discount codes. This is because most people want to use coupons for luggage and it is not possible for us to sell the luggage below the airline price. We've never sent a mass email in all the years we have been in business, but coupons may be included in email correspondence and/or newsletters. These days, our Facebook page will be the place where we announce coupon codes and sales if there are any.

Gift Certificates can be purchased from The Flight Attendant Shop by browsing our "FA Gifts" section.

How are coupons and gift certificates calculated?


Coupons that we issue will generally be for a percentage discount off of the subtotal of the merchandise being purchased. Coupons will usually expire one year from the date of issue. Only one coupon may be used in an order.

Example of 10% Off coupon being redeemed:

Merchandise Sub-Total $50.00
10% Coupon -$5.00

New Sub-Total    $45.00
Shipping Charges    $5.00

Order Total $50.00

For Minnesota residents, sales tax will be applied to the sum of the discounted merchandise subtotal and shipping. Yes, sales tax is applied to shipping costs. See the following:

MN Sales Tax Fact Sheet

Gift Certificates:

Gift Certificates, when redeemed, are treated like any other form of payment. That is, they are applied to the Order Total.

Example of $50 gift certificate being redeemed:

Merchandise Sub-Total $50.00
Shipping Charges    $5.00

Order Total    $55.00
Gift Certificate    -$50.00

New Order Total    $5.00       

More than one gift certificate may be redeemed in the same order. One coupon may be used in conjunction with gift certificates.

Gift Certificates do not expire.

Help! My merchandise has an issue and I think it's under warranty. What do I do?

First, refer to our returns policy by clicking the tab at the top of the page. Second, refer to the manufacturer's warranty (if it has one) for your product. Merchandise that was purchased within 60 days and meets the manufacturer's warranty requirements may be replaced or returned for a refund. Merchandise purchased over 60 days ago should be referred to the product manufacturer for warranty service. Keep in mind that customers outside the USA or commercial use of luggage not in the FightCrew line may void the warranty.

How do I replace the liner in my AO Cooler?

AO Cooler has a Limited Lifetime Warranty on their liners and top zipper. Information on how to repair or replace your AO Cooler can be found here:

I have never placed an order on this website, but it is asking for my email and password. Why is that?

You may have entered your email address in order to start an order to find out what your shipping options are. You may have been given a default password. Try logging in using your email and 'password' as the password. If that does not work, please use the contact page to send us a message to have us clear out any old user data we may have for you.

Do you repair luggage?

We do not repair luggage. Check your local listings and product manufacturer for luggage repair services. Send us an email describing your luggage repair issue and we will be more than happy to assist you in finding a solution to your problem. If you have a Travelpro, go to to find out about repair options. Zipper repair and stitching of seams can often be done by leather repair shops or shoe repair shops if there are no luggage repair shops in your area.

What size wheels should I get for my luggage?

This answer is the same for everyone, no matter what make and model of luggage you have. Make sure your wheels come off and measure the diameter of the wheel and then see if we have something that is close. We do not sell any replacement spinner wheels.

Why is shipping so expensive?

In the age of Amazon, everyone expects shipping to be free and fast. We do not have our own fleet of delivery trucks and strategically placed warehouses. We use the actual retail rates from USPS and UPS when applicable and in 16 years of doing business, those rates have never gone down, only up. If you are wondering how much it costs us to ship your luggage, you can do your own calculation at using our zip code, 55410, to yours. It's the size of the box that matters, not the weight. A typical piece of luggage ships in a box that is 25 x 15 x 13. Depending on how far from Minneapolis you are, UPS Ground can cost $20-$50. A flat $14.95 charge for UPS Ground is all we charge which is more than fair.

Why is my country not listed in the drop-down menu at checkout?

We don't ship to countries that require collection of VAT at the time of purchase. Looking at you, UK. Some countries like Australia and New Zealand have limited options for shipping thanks to USPS policies and since we have so few orders from those countries, we choose to not ship there. Other countries we have found to have very unreliable delivery service and have removed them from the list.
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